| Author |
Message
|
| Raymond K |
 Posted: Tue May 27, 2008 6:36 am Post subject: evan and raymond's topic |
 |
|
Forum Sophomore
Joined: 20 Feb 2008
Posts: 179
|
post first page
I will do second |
|
| Back to top |
|
 |
| evan1243 |
| Posted: Tue May 27, 2008 6:52 am Post subject: |
|
|
Forum Freshman
Joined: 27 May 2008
Posts: 2
|
HOW TO COMPLAIN AND GET RESULTS
Do you complain to a seller or manufacturer when you have a problem with a consumer product or service? Many consumers do. The most frequent categories of consumer complaints are new and used car sales, home improvements and auto repairs.
People talk about their consumer problems. Those who make formal complaints talk about their consumer problems with heir friends as well. A recent national study revealed that consumers who felt that their complaints had not been satisfactorily resolved told 9 or more people about their negative experience, while consumers who were satisfied told 5 or fewer people.
As a consumer, we both have the right and responsibility to complain when we have a product or service. Reputable business firms receive complaints positively because they have an opportunity to correct the problem, retain satisfied customers and avoid similar problems in the future. The following tips can help consumers complain effectively and get results.
Get Organized: First, define your consumer problem by answering the questions-what, when, where, how, why and who was involved. Decide what you think would be a fair solution. Gather all relevant documents such as receipts, contracts, warranties, repair orders, concealed checks, and promotional materials.
Contact the seller: Speak to the sales person that sold you the product or service. Present your problem, suggest your solution, and supply copies of the documents. If there is no resolution with the sales person, present your information to the department of store manager.
If you don’t get results from the local seller, contact the consumer complaint office at the manufactories headquarters, using a toll-free telephone number if possible. Toll-free phone numbers of many businesses firms are available by calling 1-800-555-1212. Keep a record of al telephone calls related to the problem-the date, time, to whom you spoke and what is said. Write all letters to follow up your telephone call stating the specifics of your previous redress efforts.
Notify Your Credit Card Company: If you paid by credit card, notify your credit card company in writing that you dispute the charge. To comply with the Fair Credit Reporting Act, do this within 60 days of receiving the bill. Pay the undisputed part of the bill, but you do not have to pay the disputed amount during the time of investigation. |
|
| Back to top |
|
|
| Raymond K |
| Posted: Tue May 27, 2008 6:53 am Post subject: |
|
|
Forum Sophomore
Joined: 20 Feb 2008
Posts: 179
|
Seek Third-Party Help: Send your complaint letter to a city, country, or state consumer protection agency or the Attorney Generals office. Call the Better Business Bureau to file a complaint. Contact newspaper, radio and television consumer reporters. Report your consumer problem to an appropriate trade association.
Another alternative is to file a complaint with a mediation or arbitration program. Several private organizations and public agencies offer dispute resolution programs. Contact consumer protection officers in your area, including the state attorney general and Better Business Bureau to find out what non-profit dispute resolution programs are available.
Still another alternative for resolving a consumer problem is to go to court. Contact your Country Small Claims Court and request the rules and requirements for filling a case within your state. As a last resort contact a lawyer about possible legal action. The cost of private legal services usually may make it unwise to use this method of resolving a consumer complaint.
Effective complaint letters get results, while those expressing anger often fail to receive the attention the problems deserves. The following tips will help you write a letter that is most likely to produce desirable results.
BULLETS START NOW
Address your letter to a senior manager in the company, such as the Chief Executive Officer, VP for Customer Relations, President or Owner.
If you have the brand name of the product but cannot find the name and address of the manufacturer, the Thomas Register of American Manufacturers lists the manufacturers if the thousands of products, or contact the state agency which provides addresses for the companies incorporated in that state.
ó Include your name, address, home and work telephone numbers, when you can generally be reached at those numbers, and your account number, if appropriate.
ó In your letter, be pleasant, but firm in tone. Be reasonable, not angry or threatening.
ó Type the letter, if possible, or make your handwriting neat and east to read.
ó Keep the letter brief, one page if possible.
ó Present a clear, brief statement of your problem with the product or service. Including model and serial numbers if appropriate, date the location of purchase, or person who performed the service.
ó Summarize the steps you have already taken to solve your problem and the response you have received. Include the contacts with the retailer who sold you the item or service.
ó Include copies, not originals of all documents related to your complaint.
ó Keep a copy of your letter with the originals of relevant documents and many correspondence you receive from the merchant or company.
ó Send your complaint letter with a return receipt requested to provide proof that the letter was received and who signed for it. |
|
| Back to top |
|
|
|
|
|
